Shipping & Return Policy
Answers to the questions we hear most often about ordering, shipping, delivery, returns, and our money-back guarantee. Choose a category, then tap a question to expand.
Yes, all Joint Prime products are made with 100% natural ingredients. We never use artificial fillers, synthetic additives, or harmful chemicals. Every ingredient is carefully sourced and third-party tested for purity and potency.
While our supplements are made with natural ingredients, we always recommend consulting with your healthcare provider before combining any supplement with prescription medications. Your doctor can provide personalized guidance based on your specific health needs.
If you experience any unexpected reaction, please discontinue use immediately and consult your healthcare provider. You can also reach out to our customer support team at support@goldenrootshq.com for further assistance. Your safety is our top priority.
Our supplements are formulated for adults aged 18 and over. They are not intended for children or teenagers. If you're pregnant, nursing, or have a specific medical condition, please consult your physician before use.
Orders within the United States typically arrive within 5-7 business days. International orders and customs clearance time may take up to 14 business days. While we work to deliver your order quickly, occasional delays may occur due to customs or shipping carriers. We appreciate your patience and will ensure it reaches you soon.
Once your order is shipped, we'll email a tracking number so you can easily monitor its progress until delivery.
We know how frustrating delays can be. Once your order leaves our warehouse, we rely on our shipping partners to deliver on time. If your package seems significantly delayed, contact our support team with your order number, and we'll help you track it down.
Thank you for visiting Joint Prime. For any shipping and return inquiries, we are happy to assist you.
For all customers, all sales are considered final once payment is made.
Shipping
If you wish to return your product, you should contact us prior to shipping the item. You will be responsible for the shipping costs for your returned item. Shipping costs are non-refundable.
For product exchange, it depends on where you are situated. The time of delivery may vary.
Returns
To be eligible for a return, you must first send an email to support@goldenrootshq.com to inform us about your intention to return an item. Your item must be unused and unopened in the same condition that you received it. Your returned item must be in the original packaging.
Return Address: 6800 West Gate Blvd, Suite 120A PMB 1012, Austin, TX 78745, USA
Refunds (only if applicable)
Upon receipt of the item, our dedicated team will check if it's eligible for a refund. We will inform you that we have received it. After the inspection, we will immediately notify you of the process for refunds.
Once approved, we will initiate a refund to your credit card or PayPal account (or original method of payment).
You will receive the refund within a certain amount of days, depending on your card issuer's policies.
Connect With Us
If you have further questions about our shipping and return policies, please do contact us at support@goldenrootshq.com.
We want you to feel confident in your purchase. That's why we offer a 365-day 100% money-back guarantee so you have plenty of time to experience the benefits. If you're not satisfied after giving it a fair try, simply email support@goldenrootshq.com, and we'll process your refund. No questions asked.
For one-time purchases, you'll only be charged once. No hidden fees or unexpected charges. However, if you select our Subscribe & Save option, you'll be billed automatically based on your subscription cycle while enjoying regular deliveries at a discounted price. You can modify or cancel anytime with no hassle.
To ensure authenticity, purchase directly from our official website or verified Joint Prime listings on Amazon. Be cautious of unauthorized third-party sellers on Amazon, Walmart, or eBay, as they may offer counterfeit products with unverified formulas. If you need verification, our support team is happy to assist.
You can reach our customer support team by emailing support@goldenrootshq.com. We aim to respond to all inquiries within 24-48 business hours.
Our support team is available Monday through Friday, 9:00 AM to 5:00 PM EST. Emails received outside these hours will be addressed on the next business day.
No problem! Simply reach out to us at support@goldenrootshq.com and our team will be happy to help answer any questions you may have.